Shipping Policy

Shipping policy

Jewelers Colek ("we" and "us") is the operator of (
("Website"). By placing an order through this Website, you will be agreeing to 
the terms below. These are provided to ensure both parties are aware of and 
agree upon this arrangement to mutually protect and set expectations on our 

  1. General 
    Subject to stock availability. We try to maintain accurate stock counts on our 
    website but from time-to-time, there may be a stock discrepancy and we will not 
    be able to fulfill all your items at the time of purchase. In this instance, we will 
    fulfill the available products to you, and contact you about whether you would 
    prefer to await restocking of the back-ordered item or if you would prefer for us 
    to process a refund.
  2. Shipping Costs 
    Shipping costs are calculated during checkout based on weight, dimensions and 
    destination of the items in the order. Payment for shipping will be collected 
    with the purchase. 
    This price will be the final price for the shipping costs to the customer.
  3. Returns 
    3.1 Return Due to Change of Mind 
    Jewelers Colek will happily accept returns due to change of mind as long as a 
    request to return is received by us within 60 days of receipt of item and are 
    returned to us in the original packaging, unused and in resellable condition. 
    Return shipping will be paid at the customer's expense and will be required to 
    arrange their own shipping. 
    Once returns are received and accepted, refunds will be processed to store 
    credit for a future purchase. We will notify you once this has been completed 
    through email. 
    (Jewelers Colek) will refund the value of the goods returned but will NOT refund the 
    value of any shipping paid.

4 Delivery Terms 

4.1 Dispatch Time 
Orders are usually dispatched within 2 business days of payment of order

4.2 Change of Delivery Address 
For a change of delivery address requests, we are able to change the address at 
any time before the order has been dispatched.

4.3 Items Out of Stock 
If an item is out of stock, we will dispatch the in-stock items immediately and 
send the remaining items once they return to stock.

4.4 Delivery Time Exceeded 
If the delivery time has exceeded the forecasted time, please contact us so that we 
can conduct an investigation.

  1. Tracking Notifications 
    Upon dispatch, customers will receive a tracking link from which they will be 
    able to follow the progress of their shipment based on the latest updates made 
    available by the shipping provider.
  2. Parcels Damaged In Transit 
    If you find a parcel is damaged in transit, if possible, please reject the 
    parcel from the courier and get in touch with our customer service. If the 
    the parcel has been delivered without you being present, please contact customer 
    service with the next steps.
  3. Duties & Taxes 
    7.1 Sales Tax 
    Sales tax has already been applied to the price of the goods as displayed on the 

7.2 Import Duties & Taxes 
Import duties and taxes for international shipments may be liable to be paid 
upon arrival in the destination country. This varies by country and Jewelers Colek 
encourage you to be aware of these potential costs before placing an order with 
If you refuse to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Jewelers Colek at the customer's expense, and 
the customer will receive a refund for the value of goods paid, minus the cost 
of the return shipping. The cost of the initial shipping will not be refunded.

  1. Cancellations 
    If you change your mind before you have received your order, we are able to 
    accept cancellations at any time before the order has been dispatched. If an 
    has already been dispatched, please refer to our refund policy.
  2. Insurance 
    Parcels are insured for loss and damage up to the value as stated by the 

9.1 Process for parcel damaged in-transit 
We will process a refund or replacement as soon as the courier has completed 
their investigation into the claim.

9.2 Process for parcel lost in transit 
We will process a refund or replacement as soon as the courier has conducted an 
investigation and deemed the parcel lost.

  1. Customer service 
    For all customer service enquiries, please email us at